Privacy Policy
Last updated: December 2024
1. Introduction
Exotic Holidays International ("EHI", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
By using our services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
Personal Information
We may collect the following personal information:
- Name, email address, phone number, and postal address
- Passport details and nationality (for booking purposes)
- Payment information (credit card numbers, billing address)
- Travel preferences and special requirements
- Dietary restrictions and health information (when relevant to your trip)
- Emergency contact information
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our site
- Referring website addresses
- Location data (with your consent)
3. How We Use Your Information
We use the information we collect to:
- Process and manage your bookings and reservations
- Communicate with you about your trips and inquiries
- Send you travel documents, confirmations, and updates
- Provide customer support and respond to your requests
- Personalize your experience and recommend relevant services
- Process payments and prevent fraud
- Send marketing communications (with your consent)
- Improve our website and services
- Comply with legal obligations
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL encryption for data transmission
- Secure servers and firewalls
- Regular security assessments
- Access controls and authentication
- Employee training on data protection
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
- Booking records: 7 years after travel completion
- Marketing preferences: Until you unsubscribe
- Website analytics: 26 months
- Customer support records: 3 years
8. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data
- Portability: Receive your data in a portable format
- Objection: Object to certain processing activities
- Withdraw Consent: Withdraw previously given consent
To exercise these rights, please contact us at bookings@exotic-intl.com. We will respond to your request within 30 days.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including Sri Lanka. These countries may have different data protection laws.
When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.
10. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
For family bookings, parents or guardians are responsible for providing information about minor travelers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
For significant changes, we will notify you via email or a prominent notice on our website.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Data Protection Officer
Exotic Holidays International
42 Galle Road, Colombo 03, Sri Lanka
Email: bookings@exotic-intl.com
Phone: +94 11 234 5678