Sri Lanka Travel FAQ – Exotic Holidays International

Question 1

What is Exotic Holidays International?

Accepted Answer

Exotic Holidays International is Sri Lanka's leading Destination Management Company, established in 2008. We specialize in creating personalized travel experiences, offering curated journeys, handpicked accommodations, unique excursions, and professional transport services. With over 18 years of expertise and having served more than 1 million travelers, we craft unforgettable Sri Lankan adventures tailored to your preferences.

Question 2

How do I start planning my trip to Sri Lanka?

Accepted Answer

Planning your trip is easy! Simply visit our 'Plan Your Trip' page where you can select from our four main services: Journeys (multi-day tours), Stays (accommodations), Excursions (day trips), or Transport (private vehicles). Choose your preferred options, fill in your travel details, and our expert team will craft a personalized itinerary within 24 hours.

Question 3

How far in advance should I book a Sri Lanka tour?

Accepted Answer

We recommend booking at least 2-4 weeks in advance for the best availability, especially during peak season (December to April). However, we can accommodate last-minute bookings based on availability. For customized journeys and during festive periods like Christmas or New Year, booking 6-8 weeks ahead is advisable.

Question 4

What languages do your guides speak?

Accepted Answer

Our professional guides are fluent in English and can communicate in multiple languages including German, French, Spanish, Russian, Arabic, Chinese, and Japanese. Please specify your language preference when booking, and we'll match you with an appropriate guide.

Question 5

What types of journeys do you offer in Sri Lanka?

Accepted Answer

We offer a diverse range of curated multi-day journeys including Cultural tours exploring ancient temples and heritage sites, Romantic getaways perfect for honeymoons and couples, Family-friendly adventures, Luxury experiences with premium accommodations, Adventure tours for thrill-seekers, and Wellness retreats focusing on relaxation and rejuvenation. Each journey is carefully designed to showcase the best of Sri Lanka.

Question 6

Can I customize my Sri Lanka tour itinerary?

Accepted Answer

Absolutely! All our journeys are fully customizable. You can modify the duration, destinations, activities, accommodation category (3-star, 4-star, or 5-star), and pace of travel. Our travel specialists will work with you to create a bespoke itinerary that matches your interests, budget, and travel style.

Question 7

What is included in Sri Lanka tour packages?

Accepted Answer

Our journey packages typically include: accommodation at carefully selected hotels, private air-conditioned vehicle with professional chauffeur, experienced English-speaking guide, breakfast daily (other meals as specified), entrance fees to attractions mentioned in the itinerary, all applicable taxes, and 24/7 support. Specific inclusions vary by package and are clearly listed on each journey page.

Question 8

Do I need a visa to visit Sri Lanka?

Accepted Answer

Most nationalities require an Electronic Travel Authorization (ETA) to visit Sri Lanka. This can be obtained online before travel or on arrival at the airport. The ETA is valid for 30 days and can be extended. Some nationalities are exempt. We recommend checking the official Sri Lanka ETA website or consulting your embassy for the most current requirements.

Question 9

What is the best time to visit Sri Lanka?

Accepted Answer

Sri Lanka is a year-round destination! The best time depends on which regions you plan to visit. The west and south coasts are best from December to April. The east coast is ideal from April to September. The hill country is pleasant year-round with cooler temperatures. For wildlife, February to July offers excellent opportunities. Our team can advise the best time for your specific interests.

Question 10

Is Sri Lanka safe for tourists?

Accepted Answer

Yes, Sri Lanka is generally very safe for tourists. The country has a well-developed tourism infrastructure and locals are known for their hospitality. As with any destination, we recommend standard precautions: keep valuables secure, use reputable transport, and stay informed about local conditions. Our 24/7 support team is always available to assist you during your stay.

Question 11

Is it safe to travel to Sri Lanka with ongoing conflicts or political unrest?

Accepted Answer

Sri Lanka is a peaceful and welcoming destination for international tourists. There are no active wars or armed conflicts in the country. Sri Lanka went through a period of economic and political challenges in 2022, but the situation has since stabilised and tourism has rebounded strongly. When you travel with Exotic Holidays International, our experienced team monitors local conditions at all times and plans your itinerary to ensure a smooth, comfortable and worry-free experience. We have guided travellers safely through Sri Lanka for over 15 years, and your safety is our absolute top priority.

Question 12

What currency is used in Sri Lanka and can I use cards?

Accepted Answer

The Sri Lankan Rupee (LKR) is the local currency. Major credit cards are accepted at hotels, larger restaurants, and shops in tourist areas. ATMs are widely available in cities and towns. We recommend carrying some cash for smaller establishments, markets, and tips. USD and EUR can be exchanged at banks and authorized dealers.

Question 13

What excursions and day tours are available in Sri Lanka?

Accepted Answer

We offer a wide variety of excursions including wildlife safaris in national parks, whale watching adventures, cultural site visits, cooking classes, tea plantation tours, city tours, adventure activities like hiking and water sports, and unique local experiences. Excursions range from half-day to full-day trips and can be added to any journey or booked independently.

Question 14

How do I make a booking with Exotic Holidays International?

Accepted Answer

Booking is simple: 1) Browse our services and select your preferences, 2) Submit your request through our Plan Your Trip form, 3) Receive a customized quote within 24 hours, 4) Review and confirm your booking, 5) Make the payment to secure your reservation. Our team guides you through every step.

Question 15

What payment methods do you accept?

Accepted Answer

We accept multiple payment methods including bank transfers, credit cards (Visa, MasterCard, American Express), PayPal, and Wise (TransferWise). For certain services, payment on arrival may be available. All transactions are secure and you'll receive confirmation receipts for all payments.

Question 16

What vehicles are available for transport in Sri Lanka?

Accepted Answer

Our fleet includes a range of well-maintained, air-conditioned vehicles: Compact cars for couples, Sedans (Toyota Corolla, Honda Civic) for small groups, SUVs (Toyota Prado, Mitsubishi Montero) for families and rough terrain, Vans (Toyota KDH) for larger groups up to 8 passengers, and Luxury vehicles (Mercedes, BMW) for premium experiences. All vehicles are regularly serviced and cleaned.

Question 17

Do you offer airport transfers in Sri Lanka?

Accepted Answer

Yes, we provide reliable airport transfer services to and from Bandaranaike International Airport (CMB). Our drivers monitor flight arrivals and adjust pickup times accordingly. We also offer transfers to/from Mattala Rajapaksa International Airport and domestic airports. Transfer vehicles can be upgraded to luxury options upon request.

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